Return Policy
We're sorry to hear you're not satisfied with your order! We aim to make the return process as smooth and straightforward as possible.
You may return your order within 30 days of receiving it.
Follow these 3 simple steps to return your item:
1. Contact Us
Send an email to support@porterwest.com including your order number and the reason for your return. We’ll guide you through the next steps.
2. Ship the Package
Once you’ve received instructions, ship the product to the provided address. Make sure to use a trackable shipping service.
3. Receive Your Refund
As soon as we receive the item in original condition, we’ll process your refund within 14 business days to your bank account.
Important Notes:
- Items must be returned in original condition, with tags and packaging intact.
- We do not accept returns on used or damaged items.
- Orders must be returned to our central warehouse in Asia.
- If the return is based on customer preference, return shipping costs apply and typically range from €20 to €40, depending on your location and selected courier.
- Return shipping is the customer’s responsibility, and we strongly recommend using a trackable shipping method, as we are not responsible for returns lost during transit.
Cancellation Policy
Changed your mind? No problem.
Orders can be cancelled within 1 hour of purchase.
For help, just email us at support@porterwest.com.